Swift Networks Limited is an innovative leader in Nigeria's fast growing broadband telecommunications space, providing reliable high speed broadband access and voice services to businesses, professionals and
residential customers. Due to ongoing expansion into other regions of the country and the need to sustain the highest quality services to existing and potential customers, we seek applications from exceptional candidates to fill the following challenging positions.

• Basic computer knowledge - the person should be adept in using search tools, browsers, email features; and CRM solutions
• Good written and oral communication skills - fast and correct typing, with proven ability to create grammatically correct responses
• Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
• Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product; Persistent and supportive attitude
• Ability to treat people with respect under all circumstances and to instil trust in others while upholding the values of the organization
• Ability to relate with customers and handle telemarketing
• Sound knowledge of telephone etiquette and excellent listening skill