Established in 1962, TOTAL Upstream activities are carried out by three subsidiary companies in Nigeria,(TEPNG) and TOTAL Upstream Nigeria Limited (TUPNI) for oil/gas and TOTAL LNG
Limited for gas. We are committed partners in Nigeria's growth and improvement: what we take out of the ground, we put into the economy. Our long term vision is to remain Nigeria's preferred operator, promoting the nation's economy through our various activities, and all the while contributing positively to the sustainable development of its communities.

As a subsidiary of TOTAL, the fourth largest multi-national group worldwide, we receive solid support from our Group, and can draw from its vast pool of technical expertise and experience








Job description

• Team Leader in terms of helpdesk tool management.
• Team Leader in terms of users' requests management: ensures that those requests are recorded, analyzed and delivered on time.
• Coaches members of the helpdesk in customer care and provides support for end users’ complaints / needs.
• Follow-up the escalation of issues to Competence Center (Level 2 support in Pau) and implement solutions as soon as possible

SOX

•  In charge of 7 controls. Ensures that frequencies are respected.
• Assist the different auditors when audits on those 7 controls are performed.

 Intranet: Supervises the maintenance of the Unisup Website

• BSC or equivalent in Information Technology or Engineering; SAP Academy certification

• A minimum of 5 years experience of which at least 2 years experience in Support and Basis activities in an SAP environment

• • Good interpersonal and relationship skills
• • Good knowledge of IT

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