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Country Manager, Group Real Estate

Monday, January 2, 2012 , Posted by Administrator at 2:01 PM

The Role:Provides leadership, effective management, service and execution of the GRES function within Country.

Key Responsibilities:
  • Provide strategic leadership to the GRES function through research and and implementing best practices to meet the customers' needs
  • Develop and implement operational strategies and tactics by continuously analysing the GRES processes to ensure better management of the function
  • Implement continuous improvement initiatives in coordination with the Head Property & Premises and Head Country Operations with a view of ensuring efficient and effective functioning and high level of service within the GRES function
  • Sign service level agreements (SLA's) with the various customers through understanding of requirements and service level expectations to ensure that the GRES function continues to meet and exceed the customers' expectations
  • Identify customer service expectations and apply SLAs in order to deliver an appropriate service]
  • Investigate customers complaints and satisfaction levels with the GRES offerings through continuous interaction with various customers to ensure high service levels by GRES function
  • Identify and define strategies and tactical GRES performance metrics geared towards meeting business objectives by leveraging opportunities
  • Collaborate with other stakeholders to ensure that best practices are a standard approach is followed
  • Provide accurate and timeous MIS as per the matrix agreed with Centre (Property & Premises, Rest of Africa, and GRES) to enable informed decision making
  • Identify assess the risks facing GRES thereby providing effective loss and risk management strategies to mitigate the GRES operational risks
  • Liaise with business areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed
  • Identify appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself and the GRES team
Qualifications
  • First Degree (Building related field) plus applicable professional qualifications (GIA, GIE, GhIS, etc) A Masters Degree will be an added advantage
  • 7-10 years experience in management of real estate, ideally within the financial service sector
  • Project and people management experience
  • Relationship management
Skills & Abilities:
  • Strong communication, negotiation and persuasion skills (across the business)
  • Independent, socially confident, quick to establish rapport and build credibility with all stakeholders
  • Ability to listen and probe customers effectively to ensure proper understanding of needs
  • Consistent, honest and trustworthy - demonstrating integrity
  • People management skills, including team building, team motivation, goal planning and optimizing team skills to deliver results
  • Strong customer focus and service orientation
  • Creative, analytical with good problem solving skills
  • Conflict management skills and ability to manage ambiguity
  • Self driven, values based, innovative, independent, adaptive and results orientated person
  • High emotional intelligence
  • Strong business acumen and ability to translate strategy into business plans
Interested persons may e-mail their application letter and current Curriculum Vitae (CV) to: recruitmentghana@stanbic.com.gh or Post to:

Head, Human Resources
Stanbic Bank Ghana
P. O. Box CT 2344
Cantonments - Accra

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